Reference

Legal terms built around your account security

When you open an account at virtus slot, we keep your deposit and withdrawal process clear, your personal data protected, and our support team reachable around the clock.

Account security verified at loginDANA, OVO, GoPay and QRIS withdrawals trackedSupport in English, 24 hours a day
Explore the Lobby Read FAQ
virtus slot Legal terms built around your account security
REACH OUR TEAM

How to contact us about legal or account matters

Live chat in English Open the chat window in the lobby footer or on this site.
Email support for formal requests Send account-access requests, data-deletion forms or legal notices to [email protected].
In-app account settings Log in on desktop or mobile, go to Settings → Account & Legal.
SECURITY & DATA

How we protect your account and personal information

Password and two-factor authentication

Create a strong password at signup. We recommend enabling two-factor authentication (2FA) via email or SMS in your account settings.

Deposit and withdrawal verification

Every DANA, OVO, GoPay and QRIS transaction is linked to your verified phone and bank account.

Encrypted data storage

Your name, email, phone, bank details and game history are stored on encrypted servers. Our platform uses TLS 1.

Cookie and session control

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the site.

Data access and deletion requests

Contact [email protected] to request a full export of your personal data or ask us to delete your account.

Account closure and record retention

Close your account at any time in Settings → Account & Legal → Close Account.

Questions about your legal rights and data

We collect your full name, email, phone number, date of birth and bank account or e-wallet details (for DANA, OVO, GoPay and QRIS transactions). This information is used to verify your identity, process deposits and withdrawals, and keep your account secure under local law.

Yes. Email [email protected] with the subject 'Data Export' or 'Account Deletion Request'. We provide a complete data export within 10 business days. Account deletion is processed within 30 days if no pending balance or transaction exists.

We retain closed-account records for seven years to comply with tax and legal obligations in your region. After seven years, personal data is securely deleted unless we are required by law to keep it longer.

Every transaction is encrypted end-to-end and verified against your registered phone and bank account. Withdrawal requests with mismatched details trigger a manual review before processing, preventing unauthorized transfers and protecting your funds.

Two-factor authentication (2FA) requires a second verification step — usually a code sent to your email or phone — when you log in. We strongly recommend enabling it in Settings → Security to block unauthorized access even if someone has your password.

Log in and go to Settings → Account & Legal → Contact & Preferences. Update your email, phone or bank details and manage marketing communication opt-ins there. Changes take effect immediately in our system.

Access depends on local law in your jurisdiction. If you are in an area where local law permits, your account functions normally with full access to the lobby, deposits via DANA, OVO, GoPay and QRIS, and withdrawals. Contact support if you have region-specific questions.

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