Privacy Questions Players Ask
Non-payment personal data is deleted within 30 days of closure. Deposit and withdrawal records, including payment method type (DANA, OVO, GoPay, QRIS), remain for 5 years to meet legal requirements. You can request accelerated deletion of non-essential records by contacting support with your account username.
Yes. Log into your account, go to Settings > Privacy & Data and click Download My Data. You'll receive a file with your profile information, all gameplay activity, every deposit and withdrawal via DANA, OVO, GoPay, QRIS or bank transfer, device logs and support tickets. Export takes up to 24 hours.
We never store your actual payment account numbers. When you deposit, the payment rail (DANA, OVO, GoPay, QRIS) processes your transaction and returns a token to us. Only transaction amounts, dates and the payment method name are kept encrypted. Your credentials stay with your payment provider.
Contact our privacy team immediately via live chat (Monday–Sunday, 09:00–23:00 GMT+7) or email support. Report the issue with your account username and the specific data you believe was compromised. We'll investigate and advise you of next steps within 24 hours.
Yes, we log every session — which games you play, bet amounts, outcomes, device type and timestamp — to detect fraud and resolve disputes. Active account records stay with us indefinitely. After account closure, gameplay logs are kept for 5 years. You can view all your activity in your account dashboard.
You can disable non-essential cookies through your browser settings or from your account Privacy menu. Essential cookies (login, fraud detection) cannot be turned off or the platform will not function. Visit Settings > Privacy & Data to manage tracking preferences and see which cookies we use.
Where local law permits, you retain the same privacy rights regardless of location within Indonesia. We do log your IP address and region to detect fraud and verify that your account activity matches your registered location. You can update your registered address anytime via Settings > Account Details.
