Reference

Terms & Conditions That Protect Your Account

When you open an account with virtus slot, you're entering into a straightforward agreement.

Account verification in secondsClear withdrawal timelinesDirect support contact paths
virtus slot Terms & Conditions That Protect Your Account
GET IN TOUCH

Contact Us About Your Terms or Account

Live Chat Available during lobby hours. Open your account, head to the Help icon in the…
Email Support Send account or terms questions to [email protected]. We reply within 24 hours on weekdays.
Account Settings Log in, open Settings, and select Account Queries.
HOW WE PROTECT YOU

Data, Security and What Happens to Your Information

Account Security

Your password is encrypted end-to-end. We use two-factor authentication on withdrawals over Rp 5,000,000.

Data Retention

We keep your account data, transaction history and verification documents for 7 years after account closure or your last active…

Payment Verification

Before approving any withdrawal, we confirm the payment method matches your account holder name.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to track lobby behaviour (which games you open…

Data Requests

To request, update or delete your personal data, email [email protected] with 'Data Request' in the subject.

Third-Party Sharing

We share payment details only with DANA, OVO, GoPay, QRIS and your bank to process transactions.

Frequently Asked Questions About Our Terms

You must be at least 18 years old and legally able to play where you are located. Account eligibility depends on local law in your region. During registration, you'll be asked to confirm your age and agree to these terms by entering your birthdate.

You can update your phone number, email and linked payment methods in Account Settings anytime. However, your legal name and identification number (as verified during signup) cannot be changed. If your ID or address changes legally, contact [email protected] with documentation.

On the login page, tap Forgot Password. Enter your registered email. We send a reset link valid for 30 minutes. Click it, create a new password, and log in. If you don't receive the email, check your spam folder or contact live chat.

Withdrawals up to Rp 5,000,000 daily do not require additional verification. Amounts above that require us to verify your payment method matches your account holder name, which typically takes 2–4 hours. Maximum monthly withdrawal is Rp 50,000,000 unless you request a higher limit by contacting support.

Once approved by us (usually within 15 minutes during lobby hours), DANA, OVO, GoPay and QRIS transfers arrive in your wallet in under 2 minutes. Bank transfers take 1–3 business hours. We notify you via email and SMS once your withdrawal is on its way.

We lock accounts when we detect unusual activity—such as multiple login attempts from different countries, rapid consecutive withdrawals, or betting patterns that breach our fraud checks. We'll send you an email explaining why. Contact support to verify your identity and unlock it, usually within 2 hours.

Yes. Log in, open Account Settings, and select Close Account Permanently. We'll email a confirmation link. Once confirmed, your account closes immediately and all balance is withheld pending a final withdrawal request. Reopening requires a new registration after 30 days.